"I always had my concerns about buying from the Internet. However, I was in the market for abed room and additional furniture for my breakfast room and spent some time on the Internet looking for leads. Decided to write to you company for a quote.
The intent of this letter is to inform you that I have enjoyed very much dealing with Mr. Cook. He handled himself with professionalism, courtesy, and was knowledgeable about the furniture business. His recommendations were valuable to me. In addition Mr. Cook is a customer oriented person who has the interest of your company and the satisfaction of the customer at heart. Mr. Cook is a great asset to your company. Please extend my personal thanks to Mr. Cook for a job well done.
Sincerely Yours"
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| -Mr. Kilada |
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"Hi Walter - Just wanted to say thanks for the outstanding service, from the initial phone call to you through the delivery of the furniture. The delivery company delivered the furniture last night and everything arrived in good order and ahead of schedule. Should we need furniture in the future, Blacklion will be at the top of our list. Thanks again. "
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| -Bob |
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"Hi Walter, Our Bradington Young sofa arrived yesterday afternoon. It is wonderful, no surprises, just the way we like it. Thanks for your help and service! You will be in our thoughts and our call list, for future purchases."
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| -Frank |
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"Thanks for the very informative explanation. As you say, if we compare apples to apples and oranges to oranges, the price I was quoted was a good deal. I will investigate more and if it doesn’t pan out, I may be contacting you. Thank you for the very honest response. It shows a lot towards the integrity of you and your company!"
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| -Tom |
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"Fantastic job! The leather is beautiful! We are very happy with the chair! Thank you for all of your help and consistent communication!"
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| -Sarah |
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"I just recently ordered a hot tub over the internet from another company and the process has been a nightmare. Your wonderful service and professionalism give me faith in internet business and will certainly lead me to recommend your company to anyone who has the pleasure of sitting in my chair. Thanks so much for the great attention you have given me."
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| -Josh |
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"Just wanted to let you know that because of you and the outstanding service you provided me, I have highly recommended you and your company to a friend who might purchase a chair from you today. Wonderful job! Please show this letter to your supervisor – you do a great job and make your company look good!"
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| -Sarah |
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"Our Wesley Allen bed arrived last week and I just want to thank you for your help. You always responded promptly, and the bed was delivered when promised in impeccable condition. I am quite sure we will have an opportunity to do business with your firm again. Please pass this message on to the “powers that be”!!"
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| -Sandy |
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"Walter, I received the chair and I’m very satisfied with it. It’s very comfortable, I like the style and the price was right. Thanks for your assistance."
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| -Ron |
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"Thanks for the great price, the service, and the follow through. My brother-in-law can’t wait to try out my chair. Hopefully more business for a great company!"
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| -Randy |
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"Steve, Thanks for everything! Our Pulaski dining room arrived today and we were blown away. It is even nicer than we expected. Best of all we saved lots of money. Have a great weekend!!"
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| -Suzanne |
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"Jeff, Our bedroom arrived yesterday in perfect condition! The delivery guys were terrific. Thanks for your help!! We will definitely recommend you and BLACKLION to our friends and family!"
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| -Ruthie |
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"Misti-I was leery doing business online because of what might happen if we needed customer service. Blacklion's customer service ended up being better than anything I could have gotten locally. I'll pass the word along."
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| -Jamie |
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"Awesome service – great price! – two thumbs up!!!"
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| -Luke |
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"Dear Walter, A note of thanks for the help you gave to my parents and me. You guided us through the purchase of a leather recliner about a month ago. The piece arrived yesterday. It is a beautiful chair. Everything went so smoothly, from the back and forth with you, to the actual delivery, (in fact the delivery men were tremendous to my parents). Anyway, it is so nice to be able to write to you to tell you how happy my parents are!"
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| -Susan |
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"Mr. Emory, The chair arrived on the 17th without any problems! Sincere thanks for your assistance. I will be happy to recommend BLACKLION to all my friends."
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| -Steve |
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"Steve - Thank you for all your help in ordering our new bedroom suit. It was a pleasure dealing with you, even though it was all done through e-mail! Your responses were quick and thorough and the pricing offered through Blacklion.com was the best we found ( and I did alot of research and almost ordered through another on-line company but encountered alot of problems!) I will not hesitate to recommend you, Steve, or Blacklion.com to all of our friends and family!"
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| -Lynn and Dave |
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"I can't begin to tell you what a pleasant experience I had dealing with you and your company. It was absolutely painless. I thank you particularly for taking care of the glitch with the shipping company this morning when I left you that 7:00a.m. panicked message! It’s not often that we experience that kind of customer service, and it’s totally appreciated. I’ve already told several friends and family about BLACKLION and will continue to do so. Thanks again for everything."
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| -Becky |
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"Steve, I just wanted to let you know how beautiful the bed is. The delivery process was great. I'll keep you on the top of my list for future purchases. Thank you."
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| -Joan |
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"Hi Bert: I received the Ottoman and Chair, much sooner than you promised. Thank you so much! It was in great condition and the delivery guys did a wonderful job of delivering it to rural America. Thank you for your efficiency and professionalism"
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| -Simmi |
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"Bert, Just wanted to send you a note to thank you. The furniture came last night and it is beautiful!!! The delay was due to us getting the room done. Also, the gentlemen that delivered it were wonderful. They were very careful with the furniture and the new hardwood floor. Dealing with you and your company has been a pleasure and I look forward to doing business with you in the future. Thank you again!!"
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| -Johnnie |
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"Dear Bert: We got the bed and unpacked it this last weekend. It is really very nice and arrived in perfect condition. Thanks for your help. If we are near your store in the future in NC we will stop in and say Hey! Regards."
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| -Patrick |
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"Walter, the furniture is fantastic. Perfect. We couldn't be any happier. My wife is ecstatic. Thanks for such a good job."
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| -Doug |
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"Walter and Misti... I received the chair today. I must say I was surprised and very happy. I was glad to know that both of you were able to help and rush the replacement. Misty under promised and over delivered ..... Thank You again and happy holidays!"
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| -Ray |
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"Thank you, The pad would be real nice to have, please see what you can do. I appreciate your excellent customer service. I will be sure to tell friends and family."
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| -Darin |
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"Hello, My Name is Kim. A couple of months ago, I purchased a Schnadig living room package from your Store. I was extremely happy with your service. I am now in the market for an entertainment center. I have located the one I am interested in. However, the only place I have seen it is from www.??????. com. item 1701A. I was wondering, if you could go onto this web site and see if this is something that you can get also. I feel more secure ordering from your store, since I was so happy with your service. I would appreciate, if you could contact me with this information."
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| -Kim |
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"Thank you! Thank you! Thank you. You are wonderful and I hope you know how much I appreciate your help. I will let you know when I get the swatch."
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| -Aunyika |
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"Just wanted to say Thank You! The furniture was delivered at 8:30 a.m. and looked great. I have already recommended your company to all my friends at work. I am giving them your name and number because your customer service was outstanding! Have a wonderful weekend!"
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| -Linda |
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"Bert - we received the bedroom furniture that we ordered this past Saturday and I wanted to E-Mail and let you know how wonderfully everything turned out. We were very pleased with the excellent way in which everything was handled. Our furniture is absolutely beautiful and arrived in perfect condition. It was also very pleasant working with Sun Delivery. They called when they said they would and the furniture was delivered on time. The drivers were very helpful and courteous. All in all, it was a great experience and we look forward to ordering again. I think the next thing we will be interested in is a dining room suite."
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| -Norma |
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"Jeff, the furniture arrived this morning in excellent condition. Thanks for such great customer service. I will be sure to tell everyone I know about you and your company. The delivery guys were great!!"
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| -Leara |
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"Dear Mr. Emory, Just a note to let you know the chair arrived in good shape and it is a perfect match. I wish we lived closer to your business – I would like to meet you. You have been so great to do business with. I will contact you in the future, as I need other furniture."
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| -Joan |
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